At Lucky Hills, your well-being and safety are pretty much our top priority. We get that gaming is supposed to be a fun experience, but it’s also super important to play responsibly. That’s why we’ve actually put a bunch of tools and features in place to help you stay in control of your gambling habits.
Deposit Limits
To help prevent you from spending too much, you can set deposit limits for yourself:
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
This helps ensure you don’t spend more than you intended on our platform. You can adjust these limits whenever you need to, right through your account settings.
Time-Outs
If you feel like you honestly need a break from gaming, we offer temporary cool-off periods:
- 24 hours
- 7 days
- 14 days
During this time, access to your account and any marketing communications will be blocked. This gives you a chance to focus on other parts of your life without any distractions.
Self-Exclusion
If you need a longer break, or even want to avoid gaming completely, we offer self-exclusion options:
- 1 month
- 3 months
- 6 months
- 12 months
Your account access will be blocked for the period you choose. Don’t worry, you can reactivate your account once that specific time has passed.
Account Closure
If you’re feeling overwhelmed or really struggling with gambling, please contact us directly at support@luckyhills.ca to permanently close your account. Our team is here to support you in making this decision, honestly.
Recognising Problem Gambling
Warning signs might include things like:
- Spending more money or time gambling than you originally planned
- Gambling to try and recover money you’ve already lost
- Borrowing money just to keep gambling
- Hiding your gambling from friends or family members
- Feeling anxious, stressed, or irritable when you’re not gambling
If these behaviours become persistent, we seriously encourage you to seek some professional help.
Support Resources
We’ve partnered with organizations that offer guidance and assistance:
- Gambling Support BC: 1-888-795-6111 / gamblingsupportbc.ca
- ConnexOntario: 1-866-531-2600 / connexontario.ca
- Responsible Gambling Council (RGC): responsiblegambling.org
These resources provide professional help for anyone dealing with gambling concerns, as well as a ton of information on responsible gaming practices.
Age Restriction
Our services are only available to people aged 18 years and over. We actually use verification measures to prevent anyone underage from registering and gambling. Parents and guardians should really consider using parental control software to restrict access to gambling websites.
Remember, gambling should always be treated as entertainment — never as a source of income. If gambling stops being fun, please, please reach out for help.